This Refund, Return & Cancellation Policy applies to orders submitted through Black Hat. Because products are reviewed, prepared, and fulfilled specifically for submitted orders, cancellation, return, and refund eligibility depends on the status and circumstances of the order.
ORDER REVIEW & ACCEPTANCE
Submitting an order through the website does not by itself constitute final acceptance of the order.
After submission, a Black Hat team member reviews the requested items and verifies available stock. Payment methods are provided only after availability has been confirmed.
CANCELLATIONS BEFORE PAYMENT
An unpaid order may generally be cancelled before payment is submitted. Customers should contact Black Hat as soon as possible if they no longer wish to proceed with an order.
CANCELLATIONS AFTER PAYMENT
After payment has been received, all sales are final.
SHIPPED ORDERS
Orders that have already been shipped or accepted by the applicable carrier cannot be cancelled.
Carrier delays, routing delays, customs delays, weather events, incorrect addresses supplied by the customer, or other circumstances outside Black Hat's reasonable control do not by themselves create eligibility for a refund.
RETURNS
Due to product integrity, handling, storage, contamination, and chain-of-custody considerations, products are not eligible for return.
DAMAGED, INCORRECT, OR MISSING ITEMS
If an order arrives damaged, contains an incorrect item, or is missing an item, contact Black Hat promptly after delivery.
Include the order information, a description of the issue, and clear photographs of the shipping package, label, packaging materials, and affected product when applicable. This information may be required to verify the claim and determine the appropriate resolution.
REFUNDS & REPLACEMENTS
When Black Hat verifies that a refund or replacement is appropriate, the available resolution may include replacement of the affected item, account credit, or refund of the applicable purchase amount.
Shipping charges are not refundable unless the refund results from an error attributable to Black Hat or otherwise required by applicable law.
PRODUCT CONDITION & STORAGE
Refunds or replacements are not available for damage, deterioration, loss, or other issues caused after delivery by improper storage, handling, reconstitution, use, alteration, contamination, or failure to follow applicable product labeling or handling requirements.
CHARGEBACKS & PAYMENT DISPUTES
Customers are encouraged to contact Black Hat directly regarding an order issue before initiating a payment dispute so the matter can be reviewed and, where appropriate, resolved.
Black Hat may provide order records, communications, tracking information, delivery confirmation, and other transaction documentation in response to a payment dispute or chargeback.
POLICY EXCEPTIONS
Black Hat may make exceptions to this policy when circumstances warrant. Nothing in this policy limits any refund, cancellation, return, or other consumer right that cannot legally be excluded under applicable law.
CONTACT
Questions regarding cancellations, returns, damaged shipments, missing items, or refund eligibility may be submitted through the Contact page or by email at blackhatpepco@gmail.com.