Answers to common questions about ordering, shipping, and product availability.
How do I place an order? +
Browse the US Based, China Based, or Supplies catalog, add the items you want to your cart, review your order, and complete the checkout instructions.
What is the shipping cost for US-based products? +
US-based products and supplies ship at a flat rate of $15 per order.
What is the shipping cost for China-based products? +
China-based catalog items ship at a flat rate of $60 per order.
Will I receive tracking information? +
Yes. Tracking information is provided after the order has been prepared and accepted for shipment.
How are orders packaged? +
Orders are packaged securely with a low-profile exterior for privacy during delivery.
Can I order US-based products, China-based products, and supplies together? +
US-based products and supplies can be ordered together in the same order. China-based products must be ordered separately.
How do I know if a product is available? +
After an order is submitted, a team member reviews the order and verifies current stock availability. Once all items have been confirmed, the customer is contacted with available payment methods and confirmation that the ordered items are in stock.
What should I do if I entered the wrong shipping address? +
Contact us as soon as possible. Shipping information should always be reviewed carefully before completing checkout.
Where can I ask a question that is not listed here? +
Use the Contact page for questions about products, orders, shipping, or other order-related issues.
CONTACT BLACK HAT
Use the Contact page for questions about products, orders, shipping, or account-related issues.